Account and access

How do I recover my profile password

You can recover your password on your own from the normal login flow: when asked for the password, choose “Forgot password”, or go straight to the password recovery page.

Enter the email address you registered with: you will receive an email with a link to set a new password.

If you cannot find the email in your inbox, check the Spam folder too.

Nothing arriving at all? Password recovery only works on accounts that are already active. If you signed up but never clicked the confirmation link you received by email, the account is still pending and the procedure has no effect: confirm the registration with that link first (or wait 24 hours and sign up again). Details are in I tried to sign up and it says “Registration failed”.

Was this helpful?
Still need help?
Contact us