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Registration and data changes 9 FAQ Payments and refunds 3 FAQ Certificate and membership 5 FAQ Account and access 5 FAQ Photos 2 FAQ Results and rankings 14 FAQ
Registration and data changes
How do I check if my registration is confirmed and my documents are ok Inside My entry, Participation requirements section How do I edit the details or documents of an existing registration From Edit registration details, for the fields the organiser allows to change Can I give my bib to someone else or change the name on my entry It depends on the race rules, it is handled by the event's race office Registration for the event is closed or sold out Check the event's official website or write to the event's race office How do I use a discount code during registration On the final payment page, with the Add discount code button How do I access a reserved fee I received a code for From the field at the top of the fees list on the event page Where can I see my bib number Inside My entry, once assigned by the organiser Confirmation letter for bib collection Inside My entry, when the event's race office makes it available How do I register a group or a team With ENDU for Team if you are a club, or by adding participants in the standard flow
Payments and refunds
I took out the insurance policy, how do I claim a refund The refund must be requested directly from the insurance company I did not receive the confirmation email, where are my order and receipt In the order details, Payments section of your profile I cannot take part, can I get a refund The conditions are set by the race regulations, the request goes to the race office
Certificate and membership
Does my entry require a medical certificate and/or membership? You can see it in the Participation requirements of your registration How do I upload my medical certificate From the Participation requirements of your registration, or from your profile under Documents How do I upload my membership From the Participation requirements of your registration, or from your profile under Documents My certificate or membership is still pending verification It is waiting for manual validation, it will be checked before the event My certificate or membership shows as rejected Check it is valid on the event date, for FIDAL the certificate must go to your club
Account and access
I do not remember which email or account I registered with Open a request with your verification details, we will get back to you How do I recover my profile password From the login flow, using the "forgot password" link How do I change my account email or merge two profiles Email changes and profile merges are done by support, via a ticket request I tried to sign up and it says "Registration failed" Almost always there is already an unconfirmed registration with that email, look for the confirmation email or wait 24 hours I am not receiving the sign-up confirmation email Check spam and Promotions, search for the sender noreply@endu.info, verify the address you typed and request a new email
Photos
Results and rankings
My position is missing from the results In non-competitive races and for tourist entries no position is assigned I can't find my name in the results Check the race and the last update time, then open a report with the details I lost my chip during the race and I'm not in the results We can recover your performance from the video recordings, open a report I appear in the results of the wrong race Tell us which race you actually ran and we'll fix it I'm in the results but I dropped out Report it and we'll update the results; always tell the judges at the finish area when you drop out My race time is wrong It may come from a chip mix-up, open a report with the details I lost my personal chip Day chip if you think you'll find it again, new chip if it's really gone Can I give my personal chip to someone else? No, the chip is permanently linked to your data and cannot be transferred My race time has disappeared Post-race checks can lead to a disqualification, report it if it doesn't add up The results are not out yet Publication can be delayed, wait a few hours before reporting My bib is assigned to another athlete It may be an error in the race packet distribution, report it with the details Intermediate results are not showing Some timing points are not published or take time to send their data The results use the official time, not my actual time Official results are based on gun time; chip time is for statistics only I finished before someone but they rank ahead of me With chip-time rankings this can happen, check the race rules