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Registration and data changes 9 FAQ Payment 1 FAQ Refund 2 FAQ Certificate and membership 4 FAQ Account and access 3 FAQ Photos 2 FAQ
Registration and data changes
How do I check the status of my registration and documents Inside My registration, Participation requirements section How do I edit the details or documents of an existing registration From Edit registration details, for the fields the organiser allows to change Can I transfer my registration or change the name on it It depends on the race rules, it is handled by the event's race office Registrations for the event are closed or sold out Check the event's official website or write to the event's race office How do I use a discount code during registration On the final payment page, with the Add discount code button How do I access a reserved fee I received a code for From the field at the top of the fees list on the event page Where can I see my bib number Inside My registration, once assigned by the organiser Confirmation letter for bib collection Inside My registration, when the event's race office makes it available How do I register a group or a team With ENDU for Team if you are a club, or by adding participants in the standard flow
Refund
Certificate and membership
Does my registration require a certificate and/or membership? You can see it in the Participation requirements of your registration How do I upload my medical certificate From the Participation requirements of your registration, or from your profile under Documents How do I upload my membership From the Participation requirements of your registration, or from your profile under Documents My certificate or membership is still under review It is waiting for manual validation, it will be checked before the event
Account and access
I do not remember which email I registered with Open a request with your verification details, we will get back to you How do I recover my profile password From the login flow, using the "forgot password" link I have two ENDU profiles, how do I merge them Merging accounts is done by support, it requires an explicit request via ticket