How do I change my account email or merge two profiles
These are two different situations, but the solution is the same: ENDU support handles both upon your request, moving all your data to the profile you choose to keep.
Do you want to change your account email?
This is the most common case: for example the email you registered with is no longer active, or you want to switch from a work email to a personal one. The change works by moving your data to an account with the new email, so:
- Register with the new email first on endu.net, if you have not done so yet.
- Open a ticket from the official form telling us the two email addresses and which one you want to keep.
We move all your data (registrations, orders, results, photos) to the profile with the new email; the previous one is deleted.
Do you already have two ENDU profiles?
It can happen: for example if you registered for an event with a different email than your usual profile, or if you created a new account without realising you already had one. Registrations, orders, results and photos stay linked to the profile they were created with and you cannot merge them yourself. Open a ticket telling us:
- The two email addresses involved.
- Which of the two you want to keep as the email of the profile all your data will be moved to.
After the move, the profile you do not keep is deleted.
In both cases we run a check first: write to us from the email address of one of the two accounts involved.